Booking Policy

Depending on the vessel and applicable ticketing requirements, passengers may need to provide:

• Full name
• Active mobile number
• Email address
• NID or other accepted identification details
• Date of birth
• Journey date and return date, where applicable
• Vessel name and preferred seat or cabin category
• Number of passengers
• Other information required by the operator

Please provide accurate information and share only the personal data necessary for ticket issuance.

Identification requirements, QR codes and Travel Pass rules are subject to current government regulations and operator instructions. Confirm any passenger-per-ID limits before booking.

If a required QR code or Travel Pass is missing from an issued ticket, contact the relevant operator or ShipTickets.bd support for verification before travelling.

To request booking assistance, contact ShipTickets.bd by phone or WhatsApp at +880 1718-116799.

Please provide your intended travel date, passenger count, preferred vessel, seat or cabin category, and return-trip requirements. Confirm the final fare, ticket availability, sailing schedule and applicable conditions before making payment.

ShipTickets.bd provides information and booking assistance. Live inventory and ticket issuance are subject to the relevant operator's systems and confirmation.

Before making a payment, verify your booking details, final fare and approved payment instructions with ShipTickets.bd support. Check the recipient name, account number, payment type and transaction amount carefully.

Keep your transaction receipt until your booking and ticket issuance have been confirmed. If confirmation is delayed, contact support before making another payment for the same booking.

Security notice: Never share your banking PIN, password or one-time password (OTP) with anyone.

Cancellation, refunds and rescheduling are governed by the applicable operator policy and ticket conditions. Some tickets may be non-cancellable and non-refundable.

Before payment, confirm: whether cancellation is permitted; applicable cancellation deadlines and charges; whether documented medical emergencies qualify for an exception; rescheduling eligibility and any additional fees; options if the operator cancels or changes the sailing; refund conditions and expected processing time.

No refund or cancellation exception should be assumed unless it is expressly permitted under the applicable ticket terms.

Passengers should confirm the boarding point, reporting time and departure schedule before travelling. Refunds or alternative travel arrangements for missed departures depend on the applicable operator policy.

Sailings may be delayed, rescheduled or cancelled due to weather, sea conditions, government instructions or operational requirements. Check for updates before departure.

If a ticket is lost, passenger information is incorrect, or a QR code or Travel Pass cannot be verified, contact ShipTickets.bd support promptly. Identity verification, ticket replacement and any corrective action are subject to the relevant operator's rules.

• Your ticket and booking confirmation
• Correct passenger details
• Required identification and Travel Pass documentation
• Confirmed vessel name, boarding point and reporting time
• Reviewed ticket conditions and return-trip details
• Saved your payment receipt

For assistance with ticket booking, passenger details, fare verification, Travel Pass information or ticket-related issues, contact our support team.